Lingeriebycarol Terms & Conditions


This website is owned and operated by [Carol’s of Bishops Stortford Ltd t/a Lingeriebycarol.co.uk] These Terms set forth the terms and conditions under which you may use our website and services/products as offered by us. This website offers visitors to purchase lingerie & associated products that will be offered on this site. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.


In order to use our website and/or receive our services / products, you must be at least 16  years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.


When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.


Carol’s of Bishops Stortford t/a Lingeriebycarol.co.uk

All online facilities made available are provided on an availability basis. No guarantee is given that the service will be free of defects or faults. However, we will make all reasonable efforts to ensure the website is secure & free of errors, viruses & other malware.

Users must be responsible for their own security, personal details & computer / any device used.


Return & Refund Policy

If an item is bought on the website but becomes out of stock before we can fulfill the order, we will contact the customer ASAP to offer a refund or to offer amended delivery times.


Caution must be observed when trying on Lingerie. Ensure that you are not wearing fake tan, cosmetics, deodorant or anything that could leave a scent or mark.


Any undergarments (briefs, knickers, thongs, bottoms, swimwear etc) must only be tried on over other underwear for hygiene reasons.



All products returned must be in a resellable, undamaged & unworn, condition. This includes that all original packaging and tags be intact.


Returned items must have a completed returns note (this will come with the item – alternatively it can be downloaded here).

Carols of Bishops Stortford Ltd t/a Lingeriebycarol.co.uk reserve the right to refuse a return/refund if goods are not returned in a saleable condition or have been damaged or used once received. This does not affect your statutory rights. It is important that you note that we must receive your item back in original perfect condition and packaging within 28 days of the item being delivered to you.


We unfortunately cannot offer free returns. Carol’s of Bishops Stortford Ltd t/a Lingeriebycarol.co.uk cannot be held responsible for returned goods that become lost in transit, we therefore strongly recommend that you use a recorded/insured delivery service and keep a record of this.


Once we have received the item in a condition outlined in this section, we will process your refund ASAP however this may take up to 10 working days.


Gift Vouchers and Discount Offers

If you have received a lingeriebycarol.co.uk gift voucher please read the full help page on the gift voucher tab. Here is some further useful information;


Gift vouchers can’t be used to buy gift vouchers. They can only be used to buy goods.


If an item is bought using a gift voucher (including using a gift voucher + payment) and is returned for a refund, we will refund via the original payment method i.e. you will receive a new gift voucher for the same value that was used on the purchased item. If any additional payment was made, then the value will also be refunded to your original payment method.


If you buy someone else a gift voucher, please make sure you get their email address correct. If you get it wrong and the Gift Voucher is emailed to someone else who uses it, we will not be liable to resend you a replacement voucher. Please DOUBLE CHECK the email address you use is correct.


Gift voucher emails may end up in your junk or spam folder. If you are sending the gift voucher to somebody else, please make sure they are aware of this.


All gift vouchers are valid for 2 years from date of purchase. They will expire after that date.


Carol’s of Bishops Stortford Ltd t/a Lingeriebycarol.co.uk reserves the right to cancel any gift vouchers in its sole discretion where fraud or misuse is suspected.


Gift vouchers purchased from this website (lingeriebycarol.co.uk) can only be used to purchase goods from the website and cannot be redeemed or used for goods within the store of Carol’s of Bishop Stortford ltd, 84 South St, Bishop's Stortford CM23 3BG. If you would like to purchase vouchers for the store, please call 01279505535.


All discount offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.  


The discount offer code must be entered into the voucher code field on the basket page and you must click “apply” for the discount to be deducted from the order.


Unless stated, discounts cannot be combined and only one offer can be applied to any order.


Items that are in the sale will be excluded from the discount offers.


Offers can be amended or withdrawn at any time.



Ownership of Intellectual Property, Copyrights & Logos

The service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Carol’s of Bishops Stortford Ltd t/a Lingeriebycarol.co.uk Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Use of this website cannot be used which cause damage to this site or interferes with any other persons use; is Illegal, abusive, harassing, threatening, objectionable or in any other way applicable to law.


Right to Suspend or Cancel User Account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing.



You agree to indemnify and hold Carol’s of Bishops Stortford Ltd t/a Lingeriebycarol harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Carol’s of Bishops Stortford Ltd t/a Lingeriebycarol indemnify, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Carol’s of Bishops Stortford Ltd t/a Lingeriebycarol.co.uk assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.


Carol’s of Bishops Stortford Ltd t/a Lingeriebycarol.co.uk reserves the right to amend any errors in pricing & description to the products offered for sale. If a product ordered comes under this category we will notify the customer to refund them in full and will give them the option to reorder.


Right to Change & Modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you through this website, that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.


Preference of Law & Dispute Resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United Kingdom without respect to its conflict of laws principles. All such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.




Effective Date of Terms & Conditions:  16th July 2020